FAQs: answers to the questions we hear most

All it takes is your email address. You receive a six-digit code, valid for ten minutes, to confirm the address, then your student area opens right away. Signing in with Google works too.

Signing in works with a code sent by email, so there is nothing to remember. If you had set a password, the sign-in page offers a reset link that sends you a recovery address valid for one hour.

First look in your Spam folder and in the Gmail Promotions tab, then check the spelling of your address. After ten minutes, ask for a new code. On a work address, a company spam filter can block the email: allow contact@mudey.fr or use another address.

Yes, from your profile in the student area. Both the old and the new address get a notification, and your enrolments, progress and certificates stay attached to the account.

Yes. Every course page shows the full curriculum, the duration, the level, the instructor and the reviews. Some lessons carry a free label: you can watch them without an account.

Access lasts for life. A purchased course stays in "My courses" with no time limit, including the instructor's updates, for as long as the course remains on the platform.

Yes. The site adapts to mobile screens and installs like an app from your browser. Your progress follows your account, so you pick up on one device exactly where you left off on another.

Catalogue courses rely on pre-recorded lessons that you follow at your own pace, at any hour. Every lesson stays available as many times as you need.

No: videos play through a protected streaming player and do not download from the site. The extra resources attached to lessons, however, download freely.

Card payments go through Stripe, a PCI-DSS certified provider, on a secure page. No card data passes through our servers or stays on them.

Yes. Prices include all taxes. For consumers in the European Union, the VAT applied matches your country of residence; the breakdown appears on the summary before payment and on your invoice.

Yes, under our refund policy, which these FAQs only summarise. Consumers have the fourteen-day right of withdrawal granted by Belgian and European law. On top of that, we offer a thirty-day money-back guarantee as long as you have not viewed more than 30% of the course.

The currency switcher converts prices for guidance only, at the day's rate. The payment itself goes through in the course currency, shown before you confirm the order.

Your certificate arrives automatically as soon as a course reaches 100% progress, meaning every lesson shows as complete. You then download it as a PDF from "My certificates".

It is a certificate of completion from Mudey Formation, not a state diploma or a qualification registered with a public body. It shows that you followed the whole programme, and you can share it on a CV or a professional profile.

Yes. Every certificate carries a unique number, and the verification page publicly confirms the holder, the course completed and the issue date.

Anyone who masters a subject and can teach it. You activate the instructor role from your account after accepting the instructor terms, and the team then supports you through publishing.

Publishing costs nothing. The platform earns through a revenue share on sales, defined in the instructor agreement.

You do. You keep all your intellectual property rights and only grant us a licence to distribute the course on the platform for as long as it stays online.