Frequently asked questions

Signing up takes seconds and only needs your email address. You receive a six-digit code, valid for ten minutes, to confirm the address, then your student area opens right away. Signing in with Google is also available.

Signing in works with a code sent by email, so there is nothing to remember. If you had set a password, the sign-in page offers a reset link that sends you a recovery address valid for one hour.

Yes, from your profile in the student area. Both the old and the new address get a notification, and your enrolments, progress and certificates stay attached to the account.

Access is for life. A purchased course stays in "My courses" with no time limit, including the instructor's updates, for as long as the course is published on the platform.

Yes. The site is built for mobile screens and installs like an app from your browser. Your progress is synced, so you pick up on one device exactly where you left off on another.

Catalogue courses are pre-recorded and followed at your own pace, at any hour. Every lesson stays available as many times as you need.

Videos are streamed through a protected player and cannot be downloaded from the site. The extra resources attached to lessons, however, download freely.

Card payments are handled by Stripe on a secure page. No card data goes through our servers or is stored there.

Yes. Prices are shown inclusive of all taxes. For consumers in the European Union, the VAT applied is that of your country of residence; the breakdown appears on the summary before payment and on your invoice.

Yes, under the terms set out in our refund policy, which reflects the fourteen-day right of withdrawal granted to consumers by Belgian and European law.

The currency switcher converts prices for guidance only, at the day's rate. The payment itself is charged in the course currency, shown before you confirm the order.

The certificate is issued automatically as soon as a course reaches 100% progress, meaning every lesson is marked complete. You then download it as a PDF from "My certificates".

It is a certificate of completion issued by Mudey Formation, not a state diploma or a qualification registered with a public body. It proves the programme was followed in full and can be shared on a CV or a professional profile.

Yes. Every certificate carries a unique number, and the verification page publicly confirms the holder, the course completed and the issue date.

Anyone who masters a subject and can teach it. You activate the instructor role from your account after accepting the instructor terms, and the team then supports you through publishing.

Publishing is free. The platform earns through a revenue share on sales, defined in the instructor agreement.

You do. You keep all your intellectual property rights and only grant Mudey a licence to distribute the course on the platform for as long as it stays online.